v1.00 | 11/06/2019
Welcome to Ziffit.
Why you should read them: please read these Transaction Terms carefully before you agree to sell us your items (by clicking to complete any trade or transaction) using the Services (a “trade”) as by using the Services and clicking to complete any trade you signify that you have read and agreed to be bound by these Transaction Terms.
What these Transaction Terms cover: These Transaction Terms tell you how we process your trade (including what items we accept and reject, and what happens if we reject them), how you and we may change or end the contract, what to do if there is a problem and other important information regarding your transaction with Ziffit.
World of Books Incorporated (“Ziffit”, “we,” “us,” etc.) operates Ziffit US and its related mobile application (collectively, the “Website”). Ziffit’s head office address is Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware (USA) 19801. Ziffit’swarehouse and customer service contact address is 10600 Toebben Drive, Independence, KY 41051
How to contact us
10600 Toebben Drive,
Or through email using our contact us form.
If you are emailing us please include trade details (such as your trade number) to help us identify it. If there is anything you don’t understand or you think that there is a mistake in these Transaction Terms please contact us using these details.
Trade process and contract: Our Website will guide you through the steps you need to take to create a trade. This process allows you to check and amend any errors before submitting your trade. Please make sure you check your trade at each stage of the trade process.
The contract for a trade between you and us is formed when you click to ‘Complete’ your trade using the Services and we send you an email confirmation. Please ensure that you add email@example.com to your email safe sender list. If you do not receive the email, please check your junk and spam folders before contacting us. It is your responsibility to check you have entered the correct email address at the time of your trade.
There is a minimum trade value of $15. We are not able to accept trades below this.
If you would like to use the Services or make any trades as a business, please contact us.
Changes to these Transaction Terms: we reserve the right to change these Transaction Terms from time to time and you should look through them as often as possible. Where we have changed these Transaction Terms in a material way, we will inform you either by posting a notice on our website or our app, or by emailing you. The earlier Transaction Terms will continue to apply to any outstanding trades.
All items must meet the following criteria to be accepted and for payment to be made. Acceptance will only happen once the items pass our quality assessment (which uses the criteria below and in section 6.1). We may reject items that do not meet all of these criteria, and cancel or amend your order (see section 6 below).
Reasons for rejection: we reserve the right to, at our sole discretion, reject items and/or cancel or amend your order where:
Consequences of rejection or cancellation: If your order is cancelled before you send the items, neither you or we will have any further liability or obligations.
If we reject your items and/or cancel or amend your order we will notify you by email. If the cancellation is due to our fault, or our postage providers fault, we will either send the items back to you free of charge or alternatively pay you the valuation price we quoted for the items at the time of order.
If the cancellation is due to your fault or error (including without limitation, where the items do not fully meet any of the criteria set out in section 6, or any of your promises in section 4 are untrue), the items will be disposed of in a responsible manner, you will not be paid for them, and they cannot under any circumstances be returned. We will not be liable for any claims or losses arising from such disposal, and we may charge you reasonable compensation for the net costs we will incur as a result of your errors.
Your right to cancel: You may cancel your order any time up until the point where you ship the items to us by contacting us using the contact details at section 2.2. You cannot cancel an order once you ship the items to us (e.g. if you have handed over the items to a FedEx drop off location).
Illegal and offensive materials:
If we believe any of your items are false copies or offensive items, we will dispose of these at our sole discretion and we will not be liable for any claims or losses arising from such disposal. All such false copies and offensive items will not be paid for, will not be returned to you, and we may report such incidents to the relevant authorities. You understand, agree and accept that our decision as to whether the items are false copies or offensive items is at our sole discretion and final.
Price and validity of valuations: The prices we offer for your items on our website and app (“valuation”) are only valid for 24 hours from when you enter the barcode. If it has been more than 24 hours since you entered the barcode, the valuation for the item may be updated at the time you place the order.
Our pricing is dynamically updated based on our stocks of items and market prices and so you may get different valuations for the same item on our app and our website.
Saved baskets of items are only valid for 30 days, and will be removed after this period.
The payment we make is based on the value offered at the time of order.
Pricing not to be shared: You promise that you will not publicize or disclose to any third party any Ziffit pricing, offers or valuations or share them on any other websites, mobile applications or comparison websites/services without our prior consent.
Accuracy of information and price: When you place your order, the information that you provide to us about your items may affect the valuation for the items so please make sure that all information you provide to us is accurate.
Sending your items: once you have placed your order, and you are happy your items meet all of the acceptance criteria, you will need to send them to us. When sending your items, you must do the following, or we may cancel the trade:
We will pay for the shipping costs of orders shipped to us using the delivery methods set out in section 8. We will not pay for any postage costs if you do not use our specified delivery methods.
Liability for items transit: Transit will start when a parcel is handed to the FedEx drop-off location. Items lost while in the care of FedEx are FedEx’s responsibility. If you wish to make a claim that your parcel is lost or damaged, you must notify us within 14 days of collection or shipment (as applicable) of your items, to give us enough time to raise any claim with the courier on your behalf. If you do not notify us within this time, you may not be able to claim for your lost or damaged items. We will investigate the validity of any claim, and where valid, we will raise a claim with the courier. We will notify you in writing of the outcome of our investigation or claim (as applicable). If your claim is successful, we will pay you an amount equal to the valuation of the missing items. Please note that we cannot otherwise accept liability for loss or damage to the items until they have been received by us at our warehouse (unless caused by our default).
Once we have received your items ownership of the items passes immediately and irrevocably to us. You promise that you have the necessary ownership rights or authority for ownership to pass to us on receipt. Risk of damage passes to us when we receive the items.
(a) We will send you regular communications via email regarding the process and status of each trade, including whether the items have been accepted or rejected. You may also log into your account for order history updates.
(b) Although we will use reasonable endeavors to process items quickly, we cannot guarantee that we will process your items and complete the transaction within a certain timescale. As a guide to helping you understand the timescales involved: parcels can take up to 7 working days from shipping to receipt. Once we receive them, we will check and process them within 7 days (although during busy periods this may take a little longer).
Payment will only be made for items that we have received, processed and accepted in accordance with the acceptance criteria in section 5 and have not been rejected under section 6) (“acceptance of the items”). All payments are made by the payment method you select at the time of the order.
Timing of payments. All payments may take up to 5 banking days to clear our and your accounts. We will make PayPal and electronic check transfer (ACH) payments within 3 days of our acceptance of the items.
From time to time, we may run promotional offers including, but not limited to, flat monetary or valuation percentage additions or bonuses to valuations (“Offers”).
Offers will be subject to a minimum trade value (e.g. for $15) or amount, and the Offer will only be added to the valuation after it reaches that minimum stated value. The bonus amounts and minimum levels are non-negotiable.
Other stipulations and conditions might apply and will be clearly stated on the relevant marketing material for the offer (for example, new customer only offers).
Offers are applicable to one order (unless otherwise stated) and on one account only.
Offers may not be used in conjunction with any other offers.
Ziffit may withhold the Offer amount if, after we assess the quality of the trade items, the value of the trade does not match the minimum value eligible for the bonus.
We may also from time to time run completions, prize draws, and other contests (together “Contests”). The full terms and conditions applicable to a particular Contest will be displayed on our website (and, where applicable, our app) at the time.