Condition Guidelines

Each item you send in is thoroughly checked by our quality control team. Items that do not closely follow the guidelines below will be rejected.


Please note: We do not return rejected items

 

Please ensure you only send in items that meet the criteria, to avoid disappointment.

For information on how to safely pack your trades to avoid damage to your items in transit, please read our packaging guidelines.

Your books


We will not accept...

Has to be free from writing
All page has to be intact
Cover must be free from heavy damage
Dusk jacket has to be present if originally provided
Has to be free from any water damage
Must include the original supplements

 

We can only accept books that have a barcode (ISBN)

Please make sure your items follow the below criteria:

  • The cover is free from heavy damage
  • The ISBN matches the ISBN you submitted during your trade
  • All pages are intact, with none missing or heavily discoloured
  • All the pages free from writing, annotation, or answers (textbooks)
  • Free from any water damage
  • All original supplements such as discs or gifts are included
  • The dust jacket is present where it was originally provided

Your CDs, DVDs, and games

We will not accept...

Disc has to be free from heavy scratching & must play perfectly
Disc has to be crack free
Currently we are unable to accept PC games
Disc has to be original
Every supplement has to be in its original form without any damage

 

We can only accept items with a barcode (EAN)

Please make sure your items follow the below criteria:

  • Identical to what has been submitted in your trade
  • Original discs only; copies will not be accepted
  • The disc matches the cover/sleeve notes or instructions
  • The disc is free from heavy scratching and plays perfectly
  • All covers, sleeve notes, and instructions (games) are included and not damaged or defaced in any way. This includes water damage and any handwritten inscriptions
  • We are currently unable to accept PC games

To reiterate, we will not return rejected items. Please consider this when sending your items in.

 

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