Sometimes your plans have to change and we understand that - you can reschedule your DPD collection date or change the pick up location up until the day before DPD are due to collect your items

You should have received a text or email confirming your DPD collection date with a link to their website where you can change the details about your collection. Check out our step-by-step guide below to find out how you can change this to a weekday that’s better for you.

Unfortunately, if DPD have attempted a collection, you can’t reschedule using the below process. Please get in touch with our customer support team who will rebook this for you – you can do this by using the Contact Us page.

1

Once you’ve received a text or email from DPD confirming your collection, click “Show my options” in the email or the link in the text message from “DPD group UK”.

2

If you click the link in the text message, you’ll be taken to a page that looks similar to the above with information about your collection.

3

Click the white + in the blue box and you should see some more options including “Change collection”. If you’ve clicked from the email, you won’t need to carry out this step.

4

When you click “change collection”, you have the option to change the collection date, location or even have the option to cancel the collection – please note, youcan’t schedule a new collection if you do cancel and will need to contact our customer support team to rebook.

5

If you click ‘Change collection date’, you will have the option to select a date after your original collection date – please note that only Mon-Fri dates are offered and this does not include bank holidays.

6

Once you have submitted your new date, you will see a confirmation screen and receive a text message (to the number you provided during your Ziffit trade) confirming the new date.